How do members and staff reach you?
One message — call, text, or email to a dedicated line. You get a confirmed booking back within the hour, not a quote to approve. The 'Quin's front desk and member services can book on a member's behalf, or members can reach us directly — whichever the club prefers.
Are these your own vehicles and chauffeurs?
Yes. Met owns its Boston fleet and employs its chauffeurs — not a network of subcontractors — so the car that arrives is the car we promised, with a driver who knows the 'Quin's standard. For travel beyond Boston, we coordinate through vetted affiliate partners under the same brief.
How does billing work — and who pays?
Either way. Members can be billed directly via card on file, or trips can run to a club account and consolidate into a single monthly statement. On club-referred bookings the 'Quin retains a 20% commission, allocated however the club chooses.
What does the House Car cost after the pilot?
The first 60 days are a no-cost pilot so the club can see real usage. After that it moves to a flat monthly lease — scoped to the hours and windows that matter to you. Met owns the vehicle and carries all insurance, maintenance, compliance, and paperwork; there's nothing for the club to manage.
Is there a minimum spend or a long lock-in?
No minimum volume. The everyday services are simply used as needed. The partnership runs on an initial twelve-month term and either side can step away on sixty days' notice — the relationship is meant to be earned, not enforced.
How do you handle peak nights and last-minute requests?
We plan capacity against the club's calendar — programming nights, peak weekends, citywide events — reviewing forecasted demand with you regularly so the cars are staged before you need them. Short-notice and same-day requests are part of normal service.
What about insurance and member confidentiality?
Met maintains comprehensive commercial insurance across all vehicles and operations, and the club can be named as additional insured. Chauffeurs and operations staff are bound by confidentiality covering member identity and movements.
